Ideal location for university concert hall. It was my 9th visit and I feel that the hotel has deteriorated. No bathrobes,slippers, water/juice on arrival, evening hot chocolate to room, all of which ...
made the Castletroy Park so special. Also the restaurant did not have any marmalade for breakfast!! Receptionist did not know how to input 1 for all vouchers when presented even though the hotel is listed for them. However will return as it is so close to the theatre. ---
maeve eyre
I refer to your recent stay at The Carlton Castletroy Park Hotel, and in particular to your review received following your visit.
Firstly, may I thank you most sincerely for taking the time and effort to email me your experience of our service at the hotel during your stay, as it is only through guest feedback such as yours that we can attempt to maintain and improve the standards, which we set.
Please accept my sincere apologies to you regarding your outlined comments regarding service & special touches, I can assure you, that we are working on our services & special touches to make the Carlton Castletroy Park Hotel
A special & memorable stay for our guests.
I do hope that this matter did not spoil your entire stay and that it will not deter you from visiting us again in the future. Indeed if you are planning another trip to this area, I would be most grateful if you would contact me, as I would welcome the opportunity to try and make some amends, and to ensure that your next stay with is would be a most enjoyable one.
Once again my sincere thanks to you for bringing the matter to my attention and my apologies for any upset caused.
Yours sincerely,
Denis Deery
General Manager
Accommodation
